1. What denominations can I recharge for?
You can recharge online from 500 fils to KD 20 and in multiples of 100 fils thereafter.
2. How do I recharge online?
Follow the steps listed below:
Select your payment method, either as credit card or Knet card.
Enter the Wataniya line number you want to recharge in the Line Number field.
Enter or scroll the slider to select the amount you prefer to recharge.
You may choose not to share your email address with Wataniya.
Click on the Next button that will take you to the Payment Gateway, and there fill your card details.
If there is no issue with the card/account/information entered your recharge will be successful.
3. What types of payment cards are accepted online?
We accept Knet and locally (Issued in Kuwait) issued Credit Cards.
4. What if my online recharge fails and money is deducted from my bank account?
This is a rare case, if your money is deducted from the bank and your line is not recharged instantly, the transaction will be completed on the following day. If that does not happen please call 121 for assistance.
5. If I use a credit card to recharge, will Wataniya use/store it to pay my bill in the future?
Wataniya will not store any bank card details without the permission of the customer.
6. How secure is Wataniya's online recharge facility?
Wataniya transaction section is completely secure. The VeriSign Secured® Seal showing on the recharge page means that the site is secured by premium SSL service and authenticated by the highest standards.
7. Can I recharge more than KD 20 in any of the Wataniya branches?
Customer can recharge more than KD 20 using the W-Charger Service, maximum limit is KD 200. Online maximum limit is KD 20.
8. What is the minimum amount for recharge?
Minimum amount that can be recharged is 500 fils. But if you choose Credit Card payment method minimum amount set by the bank is KD1.
9. Why is the Wataniya website not allowing me to recharge online?
We have set some restrictions to avoid online fraud. In case if you face any difficulty please contact Customer Care (121) and check if your line is barred from online recharge.
10. Will my line get recharged immediately?
Yes, your line will get recharged immediately once you see "Recharge Successful" on the confirmation page.
11. Can I activate a disconnected line through the Web by recharging the number?
This is not possible online. You have to contact Customer Care or visit a Wataniya branch for this.
12. Why is my card not accepted on payment gateway?
To restrict fraud, banks have set some rules on their side. Please contact your bank if you bank card is not accepted on payment gateway. Also please note international credit cards are not accepted.
13. How do I know my number/line is recharged or not?
Customer will get a confirmation notification of successful recharge on their mobile.
Please dial *555# from your mobile to see the balance or for WMenu *121# from your mobile.
14. How do I know my number/line is recharged or not?
It is a benefit for Wataniya customers. By simply recharging their line once in six months with a minimum of KD 1 they can keep their mobile number and credit valid for the next six months.
15. How often do I need to recharge to get lifetime validity?
You must recharge your line at least once in six months with a total of KD 1 to enjoy validity of number and balance for the following six months.
16. Why was my prepaid line disconnected?
It was disconnected because you did not recharge your prepaid line since the last six months with a total amount of KD 1.